Objectives: 

• Institute a TQM culture building process to shorten cycle time.
• Improve customer focus and delight
• Enhance profitability
• Reduce waste and inefficiency
• Enhance quality

Who should attend? 

Executives, senior and mid managers from Finance, Procurement, Operations, R & D, Maintenance, Quality, IT, HRD, Customer service.

Course Outline:

After attending this program the participants shall be able to: 

• Describe the dimensions of Quality and identify internal and external customers
• Understand elements of Quality costs including PONC, POPP, POLO
• Understand how Quality Improvement and Business Process Improvement projects are defined
• Prepare problem description, Select teams, Identify, Define and Measure symptoms
• Use Quality Improvement and Business Process Improvement Tools to formulate theories and get to the root cause
• Identify any business in terms of processes and linkages and Identify Core processes
• Map Cross functional matrix processes
• Identify areas and effect improvements
• Use of Benchmarking and reengineering concepts to effect break-through results.
• Evolving and package solutions and action plans
• Remove organizational and cultural impediments      

WORKSHOP STYLE: 

This will be a participative workshop with a mix of interactive learning sessions, exercises and discussions aimed to provide maximum impact and learning retention for all delegates.